Returns

Returns & Exchanges Policy

Health & Hygiene Policy

At House of Your Crown, the health, safety, and hygiene of our customers remain our priority.

Due to the nature of our products and in accordance with hygiene and health protection standards, we do not offer refunds or returns once items have been purchased.

This policy helps ensure that all customers receive products in brand-new, unworn, and hygienic condition.

Exchanges

We currently offer exchanges only for eligible items within 14 days of delivery.

To qualify for an exchange:

• Items must be unused and unworn

• Original packaging must be intact

• Hygiene seals and tags must remain attached

• Items must be free from perfume, makeup, stains, odours, or damage

Eligible exchanges may be made for:

• An alternative size

• A different item

• Store credit (where applicable)

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns or refunds on:

• Hijabs

• Niqabs

• Prayer garments

• Undergarments

• Perfumes and oils

• Beauty products

• Sale items

• Gift cards

Any item returned in unsuitable condition will be rejected and returned to the sender.

Faulty or Incorrect Orders

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at:

support@houseofyourcrown.com

Please include:

• Your order number

• Clear photographs of the item

• Packaging images

• A short explanation of the issue

Our team will review the matter promptly and provide a suitable resolution where applicable.

Exchange Shipping

Customers are responsible for exchange postage costs unless the item received was faulty or incorrect.

We strongly recommend using a tracked delivery service, as House of Your Crown cannot be held responsible for parcels lost during transit.

Policy Agreement

By placing an order with House of Your Crown, customers acknowledge and agree to the terms outlined within this policy.

Thank you for shopping with House of Your Crown.